Question 1

How quickly will I get a response after submitting the form?

Accepted Answer

We aim to respond to every inquiry within one business day. Priority support subscribers on the Pro plan typically hear back within a few hours. Enterprise customers with a dedicated Customer Success Manager receive responses within the SLA defined in their agreement.

Question 2

Does BurnRateOS offer phone support?

Accepted Answer

Phone support is available for Enterprise plan customers through their dedicated Customer Success Manager. All other plans receive support via email and the in-app contact form. Our community channels are also monitored by the team for quick answers to common questions.

Question 3

Can I schedule a live demo of BurnRateOS?

Accepted Answer

Yes. Fill out the contact form and select 'Request a Demo' as the reason. A member of our team will reach out to schedule a personalized walkthrough of the platform, tailored to your startup's stage and the domains that matter most to you.

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