Trust & Security

Security, Compliance, and Subprocessors

One page answers the procurement questionnaire: our current SOC 2 status, the subprocessors we share data with, how we encrypt and retain data, and who to contact for security or legal review.

Compliance Status

Current status of the compliance frameworks we support. The SOC 2 Common Criteria evidence list is tracked in-product via the SOC 2 Control Tracker โ€” a CISO-domain tool we ship ourselves, which means we eat our own dog food on this page.

FrameworkStatusTargetDetail
SOC 2 Type I
In Progress

Q3 2026

Observation period begins Q2 2026; Type I report expected Q3 2026.

SOC 2 Type II
Planned

Q4 2026 / Q1 2027

Follows Type I. 6-month observation period.

GDPR (EU)
Compliant

Ongoing

Data Processing Agreement available. EU subprocessors disclosed. DPIA on request.

CCPA (California)
Compliant

Ongoing

Right to access, delete, and opt out of sale honored. No sale of personal data.

HIPAA
Not in scope

โ€”

BurnRateOS is not a HIPAA Business Associate. Do not store PHI on the platform.

Platform Security

Encryption in Transit

TLS 1.3 everywhere. No unencrypted endpoints. HSTS enforced on all origins.

Encryption at Rest

All customer data encrypted at rest via Neon's managed PostgreSQL encryption (AES-256).

Authentication

Password auth with bcrypt hashing + JWT (HS256). 2FA (TOTP) supported. SSO on Enterprise.

Audit Logs

Every mutation writes to an immutable audit trail. Super-admin access reviewable.

Multi-Tenant Isolation

Account-scoped row-level queries on every read. No cross-account data leakage.

Backups

Neon automated daily backups with point-in-time recovery (7 days on Pro, 30 days on Enterprise).

Subprocessor Register

Third parties that may process BurnRateOS customer data. We maintain DPAs with each one; GDPR Art. 28 disclosure obligations are met by this page. Changes to this list are announced via email at least 30 days before new subprocessors go into effect.

SubprocessorPurposeRegionDPA
Cloudflare Workers

Application runtime (serverless edge compute)

Global edge

View DPA โ†—
Neon

PostgreSQL database hosting

US East (default); EU region available

View DPA โ†—
SendPulse

Transactional email delivery

Global

View DPA โ†—
OpenRouter (inc. Anthropic, OpenAI models)

AI model inference โ€” routed based on AI Credits model tier

US / Global

View DPA โ†—
SignalWire

Business Phone (VoIP) โ€” voice, SMS, MMS

US

View DPA โ†—
Stripe

Payment processing (default provider)

Global

View DPA โ†—

Data Handling & Retention

  • Data minimization. We collect only data needed to run the product. No resale of customer data. No behavioral ad targeting.
  • Account data. Retained while your subscription is active plus the retention window on your plan (90 days Starter, 1 year Pro, unlimited Enterprise). Can be deleted on request.
  • Backups. Automated daily; point-in-time recovery up to 7 days (Pro) or 30 days (Enterprise).
  • AI prompt data. AI Coach conversations are stored for your account only. Never used to train shared models. OpenRouter subprocessor enforces zero-retention on inference APIs.
  • Right to delete. Customer-initiated deletion wipes data within 30 days (90 days on backup-expiry tail).

Frequently Asked Questions

When will BurnRateOS complete SOC 2 certification?

Where is my data stored?

How can I exercise my GDPR data rights?

How do I report a security vulnerability?

Last reviewed: 2026-04-14 (static fallback โ€” set TRUST_ACCOUNT_ID on the worker to source live data).

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